I ask for payment to be made in full when the dolls arrive to me, before any work is done on them. Layaway's can be arranged if necessary for larger commissions, please message me to discuss this.
 

All payments are completely non-refundable under any circumstance. Refunds can not be provided once payment has been made.
 

Please ensure the address linked to your Paypal account is the address you would like your commission to be returned to once it is complete. If it is not correct I will have to refund your payment, minus the fees and you will be required to pay again with the correct address. This is to ensure both parties are covered by Paypal! 
 

Work will be automatically charged in GBP/£. But, you are more than welcome to request for the total to be converted to your local currency. For this, a currency conversion fee of 5% will be added to the total.
 

I will provide you with many progress pictures, you are more than welcome to ask for more but please note that progress pictures may look rough as it is not the finished piece.
 

I do not provide 'digital mock-ups' of faceup work as it is difficult to then translate this sketch image into 3D, which may lead to difficulties on both ends and unrealistic expectations. This is why I provide a large number of progress pictures throughout the face-up process. 
 

I will not copy other artists work, including official company face-ups. I do encourage images to be provided for guidance but please note that it will not look the same as the image, all images will only be used for inspiration!
 

When Booking a slot, please make sure you definitely want the slot, and will be able to pay for it in full when it is your turn for a commission. If cancelling a commission slot, please provide a 30 day MINIMUM notice. Otherwise you will incur a 'strike'. There will be one strike per commission slot booked. e.g. if you book 2 slots and fail to notify of cancellation, you will get 2 strikes!
3 strikes will result in me no longer being able to provide face-up services to you. I understand that things happen, but sadly I can't allow lots of short notice cancellations as it affects both my workflow and other clients. 
 

Once the head has arrived to me for the commission, you will have 7 days from me notifying you of it's arrival to pay for the commission in FULL. (Unless prior arrangements have been made beforehand). Failure to do so will result in the commission being cancelled, the head being returned to you at your expense and a refusal of all future commission work. 
 

Changes can be difficult to make, especially changes involving removing parts, which may mean that I need to remove the whole face-up! Asking for a drastic change when the face-up is near complete, or has been sealed in, will result in a re-work charge of £80 (or price of a standard face-up of that doll size) as you are basically receiving two face-up's! You are more than welcome to ask for details added on. Charges will be based on MY discretion. 
 

Please make sure you notify me of any changes to the face-up you would like made straight away. If it is left too late/ the face-up progress is sealed, I will not be able to make any changes without wiping the whole face-up progress. In this case, the £80 re-work charge will be charged.
 

Please send plenty of examples of what you would like, especially with modifications, as these are permanent. Therefore, If not right the first time round it cannot be changed! Please provide images to show examples of what eye shape, mouth shape, ear mod shape and length you would like! The more examples you send, the easier it will be! I am NOT liable for dissatisfaction based on insufficient or incorrect references provided.
 

Please make sure you know exactly how you want your doll to look, because when I have started on a face-up I cannot change without removing everything, if this is the case the £80 fee stated above will apply.
 

When your doll has arrived for the commission, please ensure that you keep up good, thorough communication. I will ask for your opinion after each layer and will not be able to continue until I receive your approval. Delayed communication will result in delays in your commission and will also affect others waiting for their commission slot! Replies are expected within 48 hours, I understand that things may happen which result in communication delays, however frequent delayed communications are not acceptable. 
 

If you ask for many changes to the work, such as adding to modifications, changing modification and face-up work after originally approving, or requesting things outside of what we originally discussed for the project, I reserve the rights to charge extra for this further, previously undiscussed work. 
 

If a doll arrives stained and this is not disclosed by the sender, or the previous face-up the doll comes with has stained the doll please note that I will have to charge a stain removal fee, which depends on the severity of the stain, starting at a minimum of £3
 

Please send your doll packaged how you would like to receive it back to you! Such as in a strong/ sturdy cardboard box, with plenty of protective packaging e.g. bubble wrap, as I am not liable for any damaged caused by dolls sent to me badly packaged! Dolls will be sent back to you in the same packaging they are sent to me in. If I feel this packaging isn’t sufficient e.g. shipped in a bubble mailer, I will charge you for the new packaging automatically, please take note.
 

Seen as I am located in the UK, Customs fees will apply for packages valued at over £25/ $40, I am not liable for any customs fees accumulated by your package, and will ask for these fees paid in full by the sender before I can pick the doll up from the post office. Full proof of fees will be provided, such as an image of the customs letter, or e-receipt. Only packages under £25/ $40 are likely to avoid these fees, although this isn’t 100% certain, so please keep this in mind.
 

Commission work is currently running using a waitlist system. The dates provided for your slot are a prediction and are not set in stone; they can change at any time without warning. 
 

Commission work is a hobby in which I do alongside a full-time job. So please be patient when sending messages as I am not available 24/7 to answer messages however I attempt to reply to all messages within 24hrs, unless I am on a break, I apologise for the inconvenience. I reserve the rights to reject any commissions for any reason.
 

Please look at my FAQ for more information!

Thank you x